• ALL-IN-ONE SIMPLICITY
Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting and Real-Time Dashboards.
• DESIGN WITH EASE
Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming.
• EFFORTLESS ADMINISTRATION
Provision and manage users from all business units through the administration interface, reducing deployment time from days to minutes, without the need for IT involvement.
• INCREASE PRODUCTIVITY
Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.
• INFINITE EXTENSIBILITY
Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.
